Naga Chokkanathan

Why Not? — Commitment

Posted on: August 27, 2010

This is a true story – from my colleague / friend Balaji. I have changed his name and few other details for obvious reasons 🙂

Few days back, Balaji landed in Singapore to deliver a training there. The class was supposed to start at 9 AM, and he reached there 30 minutes earlier, just to make sure things are okay.

Problem was, things were NOT okay. The training he was supposed to deliver was different from the one he prepared for. Due to a clerical error or miscommunication he was standing in front of 20 eager students expecting him to teach a topic he was clueless about.

Fortunately, there were some issues with respect to training setup. When their system administrators were trying to crack the problem Balaji went online and arranged to get the training material for the new course. He also got the login to the system where the labs are going to be executed. He started reading / understanding the slides and running the labs in parallel.

After sometime, Administrators announced that the system problems are resolved and the class can start. By then Balaji was ready to teach Module 1.

First session went well. When the students were doing labs for this module, Balaji started preparing for Module 2. This process continued till he completed all the modules for the first day’s class. After that he went back to the hotel room and continued his preparation for Day 2. He worked till Midnight, got few hours of sleep and was ready for the next day’s class at 8:30 AM prompt.

He repeated this same on-the-fly preparation and delivery for next couple of days and completed the training. Students were very happy about their learning – it reflected in the satisfaction feedback they gave to Balaji – 94.5%

I learnt of this whole story AFTER the training was over. I told Balaji ‘If I were you, I would have walked out of the class saying it was a clerical error and I am not responsible. There are so many risks in delivering a technical session in fast-food mode and chances for failure are very high!’

Balaji’s answer was ‘True. But I can’t let down my students for somebody else’s mistake!’

I am still not able to believe what Balaji was able to manage in his short stay @ Singapore. May be commitment is more important than everything else!

(029)

***

N. Chokkan …

27 08 2010

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2 Responses to "Why Not? — Commitment"

பல நிறுவனங்கள் இது போன்ற பாலாஜி-க்களால் தான் வெற்றிகரமாக இயங்குகின்றன.

It’s really a lesson for every professional. But the Punch is at the end. [//Balaji’s answer was ‘True. But I can’t let down my students for somebody else’s mistake!’ //]

All the Best to all
And thanks to Real Balaji and Our bengaloru Anjanenjan.

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